Archive for the ‘customer service’ Category

Overheard

I haven’t been blogging a lot lately. I seem to have lost my motivation. I have no idea why. It’s been running through my head for several days that I have lots of short, funny snipets of life floating around in my head. So if you were a fly on the wall at our house, here is some of what you might have heard:

Me to the husband as he’s trying to swat at a bug at the top of our two story foyer: Darwin award, Darwin award! You are seriously going to die and get a Darwin award!

Me: Where did I put our old radio, boom box thing?
The husband: I have no idea where you stash things. You’re like a squirell. (said with very attractive facial expressions supposedly mimicking my squirrelness)
Me: You suck! (said without heat)
The husband: No, you suck! (said back in the same manner)

Me to anonymous: You may never eat the Drunken Master ever again.
Anonymous: Hey! That’s not nice!
Me: It’s not me that’s not nice. It’s the smell!

Me to the husband over the phone: Buddy has a malignant tumor, called a spindle cell tumor on his leg.
The husband: What the hell is with all the cancer?!

Me to the husband via text message on Tornado Tuesday: Thunder shook our house and rang our doorbell. We have no TV/phone/Internet service. I think we may have been hit by lightning.
The husband: You’ll be fine. Go put on your bike helmet.

AT&T technical support phone person: It says here that the technician went to your home at 6:38 PM and you were unavailable. Also he called two numbers and got no answer.
Me: Did he call our home number? It doesn’t work, that’s part of the reason he’s was called out! What? That’s not my cell number! I don’t know who’s number that is! I was here from 4 to 8, no one came!
AT&T: Well he says he did. And also, you should know that they can show up and hour later or an hour earlier than their official window.
Me: YOU HAVE TO KNOW THAT THIS CRAP IS WHY PEOPLE HATE THIS COMPANY!!!!!!!!!!!!!
Me to the supervisor: I live in a gated neighborhood and they keep track of who goes in and out and what time. He never even came in the neighborhood. Just Fed Ex me a new modem. I don’t want that liar in my house. Thank you.

Me to Mr. Bingley: Mr. Bingley, you have to calm down and stop trying to hump everything (mostly Buddy and dog beds)! I’m going to start calling you “Humpy”.
Me to the husband: Mr. Bingley’s new found energy reminds me of those stories you hear about old men walking around nursing homes, showing everyone their junk!
The husband: laughs

I think I’ll stop here. If you actually made it to the end, you probably can’t take anymore. ;)

Friday Roundup

I just have a list of things for today.

1. The husband is miffed that I have not cleared his name regarding the rat proofing. So here goes: he saw reason and agreed to hire the company. They are coming today! Thanks, honey. :)

2. Happy Mother’s Day to my mom and all you mamas out there. And happy 90th birthday to my grandma. Please pray for her that she has a good day on Sunday, since that is not always a given.

3. In an act of desperation, I bought a very expensive car seat yesterday to see if it would work for feeding Mr. Darcy. No dice.

4. Mr. Darcy is now being tested for Addison’s Disease. I thought he had already been tested for that, but apparently not. He’s not doing too good.

5. We just saw the movie There Be Dragons last night in a pre show. It was very, very good. It opens today. I highly recommend it.

6. My niece’s volleyball team made it to nationals. Woo hoo!

7. Neither my curtains nor the fabric samples I ordered have shown up. This has been a very disappointing mail week.

8. I did order my new couch! Although, the sales lady was supposed to email a receipt to me and she did not. This makes me nervous.

9. I have been calling and talking to a lot of contractors and home repair people over that last couple of weeks. My stats are okay, but not great. I’ve got quite a few people scheduled. But I’m getting blown off by some as well. I’ve tried to become unshockable, but I can’t help being stunned at the way some people run their businesses. And not in a good way.

Happy Friday and best wishes for a great weekend!

A Cautionary Tale

Over the last couple of years, I have purchased/received as gifts four prints by the artist, Dan-ah Kim. I have been wanting to frame them for quite some time. In February, I saw a 50% off coupon in the paper for Aaron Brothers. Aaron Brothers is a chain whose corporate headquarters is in our state. I have never had any custom framing done there before, because 1. I like my locally owned frame shop that I have used forever, and 2. When I priced Aaron Brothers many years ago, they were outrageously expensive for custom framing.

I still like my locally owned shop, but it’s located in my old town, so it’s a hike to get there. It turns out that Aaron Brothers is still crazy expensive. The total for the four pieces, with museum glass and double fabric mats was $500. That’s right, five hundred smackeroos! And that’s with the 50% off coupon. Luckily, my father was with me and he paid half as an early birthday present (thanks Dad!). Also, I had saved money for projects and this was one of them. So what I’m saying is that I had the cash. But still it was a shocking total.

Even though they told me two weeks at the outside, it took almost three. Then when I went to pick them up, the corners of every single mat, that’s eight mats and 32 corners, all had frayed fabric sticking out of them. So I left them there to be re-done. When I went back over a week later, one of the cream colored mats had a stain on it. So I had to leave it there to be re-done again. At this point, the manager on duty does a very smart thing and refunds my money for that picture (without my even having to ask!). They have now had it again for almost two weeks and haven’t fixed it because this mat is out of stock. And the people in the store have no idea when it will be back in stock. The lady I spoke with yesterday asked me if I wanted to change to a different mat. But that means changing the other three as well. I told her that if they don’t have it in a couple of weeks, that we need to talk about them changing all four and not at my expense. She looked dubious to say the least.

I don’t think I’m off base here. If their framer had not done such a crap ass job the first time around, he wouldn’t have had to re-do them and thus use up all the supply of that mat. And what about him turning in the finished product for the second time with a big stain on it? Seriously?

Everyone in the store has been very polite and helpful. I realize that they have no control over this, and the person who refunded my money is certainly on the ball when it comes to customer service. They keep insisting that stuff like this “NEVER” happens. But I am finding it harder and harder to believe. The lady I spoke with yesterday said she would try and find out the expected in stock date, and would let me know. I’m not holding my breath…

Here is what I believe to be the moral of my tale: If you have found a business whose services you are happy with, don’t try another. It’s not worth it.

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